r bajie Privacy Policy

r bajie collects personal data from you in several ways — directly when you register or interact with the platform, automatically as you use our services, and occasionally from third parties such as payment processors. The categories of data we collect are described in detail below.

1.1 Registration & Identity Data

When you create an r bajie account, we collect the information you voluntarily provide during the registration process. This includes your full name, date of birth, residential address (including city, district, and postal code), email address, and mobile phone number. This data is required to create and maintain your account, verify your identity and age, and comply with our know-your-customer (KYC) obligations.

1.2 Identity Verification (KYC) Documents

To fulfil our age verification and anti-money laundering responsibilities, we may request copies of government-issued identity documents including your National Identity Card (NID), passport, or driving licence. We may also request supporting address verification documents such as a utility bill, bank statement, or other official correspondence dated within the past three months. KYC documents are processed securely and are not used for any purpose beyond identity and age verification and compliance with applicable regulations.

1.3 Financial & Transaction Data

r bajie records details of all financial transactions conducted through your account. This includes deposit amounts, withdrawal requests, payment method references (such as your registered bKash or Nagad mobile number, or the last four digits of a Visa or Mastercard), transaction timestamps, and associated processing confirmations. Full payment card numbers and mobile financial service PINs are never stored on r bajie servers — these are handled exclusively by our payment processing partners under their own security and compliance frameworks.

1.4 Gaming & Betting Activity

We record your gaming and betting history on the r bajie platform, including the games played, wagers placed, outcomes received, bonuses claimed, wagering requirement progress, and session durations. This data is used to manage your account, calculate bonus eligibility, support responsible gaming monitoring, and resolve any disputes regarding game outcomes.

1.5 Technical & Device Data

When you access r bajie, our servers automatically collect certain technical data about your device and connection. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, referring URL, and session identifiers. This information is used for security monitoring, fraud prevention, platform optimisation, and to ensure our site displays correctly across different devices.

1.6 Communications Data

If you contact our support team via email or live chat, we retain a record of those communications including your messages, timestamps, and any files or screenshots you provide. This information is used to resolve your query, improve our support service, and maintain an audit trail of customer interactions.

r bajie processes your personal data only where we have a lawful basis for doing so. The primary bases we rely upon are: (i) contract performance — processing that is necessary to provide the services you have signed up for; (ii) legal obligation — processing required to comply with applicable law; (iii) legitimate interest — processing that serves r bajie's reasonable business interests where those interests do not override your fundamental rights; and (iv) your consent — where you have specifically opted in to a particular type of processing.

2.1 Account Management

We use your identity and contact data to create and maintain your r bajie account, authenticate your logins, process password resets, and communicate essential account-related information such as transaction confirmations, security alerts, and updates to these policies.

2.2 Payment Processing

Your financial data is processed to handle deposits received via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard, and to process withdrawal requests to your registered payment method. We verify that payment methods are registered in your name to prevent third-party payment abuse and money laundering.

2.3 Identity & Age Verification

We process KYC documents to confirm that you are who you claim to be, that you are aged 18 or above, and that you are not subject to any sanctions or financial crime restrictions. This processing is a legal obligation and a core platform safety requirement. r bajie strictly prohibits access by individuals under 18 years of age.

2.4 Responsible Gaming Monitoring

r bajie uses your gaming activity data — including session duration, betting frequency, deposit patterns, and loss history — to identify potential signs of problem gambling behaviour. Where our systems detect indicators of concern, our responsible gaming team may reach out proactively to offer support tools. This processing is carried out in your genuine interest and in accordance with our responsible gaming commitments. Full details are available on our Responsible Gaming page.

2.5 Fraud Prevention & Security

Technical data, transaction records, and account activity logs are processed by our security systems to detect and prevent fraudulent account access, payment fraud, bonus abuse, collusion, and money laundering. This processing is a legitimate necessity for the safe operation of the platform.

2.6 Platform Improvement & Analytics

Aggregated, anonymised usage data is analysed to understand how Players interact with the r bajie platform, which game categories are most popular, where technical issues arise, and how our support processes can be improved. This analytics processing does not identify you personally.

2.7 Marketing Communications

Where you have provided explicit consent to receive promotional communications, we may send you information about r bajie bonuses, promotions, tournaments, and new game releases via email or SMS. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting [email protected] or by using the unsubscribe mechanism included in each marketing message. Withdrawal of consent does not affect the lawfulness of any prior processing.

r bajie does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

3.1 Payment Processing Partners

To process your deposits and withdrawals, we share relevant financial and identity data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and Visa/Mastercard acquiring partners. These organisations act as independent data controllers for transactions processed through their own systems and are subject to their own privacy policies and regulatory obligations.

3.2 Game Content Providers

Certain technical identifiers — such as anonymised player session tokens — are shared with our game content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to facilitate the delivery of their games on the r bajie platform. These providers do not receive your name, contact details, or payment information.

3.3 Identity Verification Services

To complete KYC verification, we may share your identity documents and personal details with accredited identity verification service providers. These providers process your data strictly on our behalf and under contractual obligations that require them to maintain the same level of data protection as r bajie.

3.4 Legal & Regulatory Disclosure

r bajie may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or regulatory requirement — including for anti-money laundering investigation purposes. In such cases, disclosure is limited to what is strictly required by the applicable legal instrument.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of some or all of r bajie's assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, r bajie will take reasonable steps to ensure that the acquiring entity is bound by privacy obligations consistent with this Policy, and will provide notice of any material changes to data handling arrangements before they take effect.

r bajie uses cookies and similar technologies to operate the platform, improve your experience, and maintain security. A cookie is a small text file placed on your device by a website you visit. Cookies are widely used and serve a variety of functions, from keeping you logged in to helping us understand how the platform is being used.

4.1 Types of Cookies We Use

4.2 Third-Party Cookies

Certain third-party services embedded in the r bajie platform — such as game providers and analytics tools — may set their own cookies on your device. These cookies are governed by the privacy policies of the respective third parties. r bajie does not use third-party advertising networks or cross-site behavioural targeting cookies.

4.3 Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain cookies, or delete cookies that have already been set. Please note that disabling essential cookies will prevent you from logging in and using core platform features. Instructions for managing cookies in popular browsers are available via the support documentation of your respective browser provider.

r bajie implements a multi-layered approach to data security, combining technical safeguards, operational controls, and staff training to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• All data in transit between your device and r bajie servers is encrypted using TLS 1.3, the current industry standard for transport-layer encryption.
• Sensitive data fields stored in our databases — including passwords and identity document references — are encrypted at rest using AES-256 encryption.
• Access to production systems containing personal data is restricted to authorised personnel on a need-to-know basis and requires multi-factor authentication.
• Our network infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and regular vulnerability assessments.
• Database activity is logged and monitored continuously, with automated alerts triggered by anomalous access patterns.

5.2 Operational Controls

• All r bajie staff who handle personal data receive mandatory data protection training as part of their onboarding and on an annual basis thereafter.
• Third-party service providers who process personal data on our behalf are subject to contractual data processing agreements that impose obligations consistent with our own data protection standards.
• Physical access to data centre facilities used by r bajie is controlled and audited.

5.3 Data Breach Response

In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, r bajie will take immediate steps to contain the breach, assess its scope and impact, and notify affected Players without undue delay. Notification will be provided via your registered email address and will include a description of the nature of the breach, the categories of data affected, and the steps we are taking to address it.

As an r bajie Player, you hold a number of rights with respect to the personal data we hold about you. r bajie is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Data Rights Request" along with your full name and registered email address.

6.1 Right of Access

You have the right to request a copy of the personal data r bajie holds about you. Upon receiving a valid access request, we will provide a structured summary of your data within 30 days. This includes your registration details, transaction history, gaming records, and communications history held on file.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Minor account details such as your email address or phone number can be updated directly through your account settings. For changes to core identity data (name, date of birth), please contact our support team and provide supporting documentation.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the basis for processing), or where processing was unlawful. Please note that r bajie is subject to legal obligations — particularly in relation to financial record-keeping and anti-money laundering regulations — that require us to retain certain categories of data for a minimum period of five years following account closure regardless of a deletion request. Where full deletion is not possible due to legal obligations, we will inform you of the specific data categories that must be retained and the reasons why.

6.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data we hold, or where you have objected to processing based on legitimate interest and we are assessing that objection. During a restriction period, we will continue to store your data but will not actively process it beyond storage.

6.5 Right to Object

You may object at any time to the processing of your personal data where that processing is based on r bajie's legitimate interest, including profiling for responsible gaming monitoring purposes. Where you object, we will assess whether our legitimate interest overrides your objection. You have an absolute right to object to direct marketing communications at any time, and we will act on such objections without delay.

6.6 Right to Data Portability

Where processing is based on your consent or the performance of a contract and is carried out by automated means, you have the right to receive a structured, commonly used, machine-readable copy of your personal data and to request that we transmit it directly to another service provider where technically feasible.

r bajie retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, to maintain the integrity of our platform, and to comply with our legal and regulatory obligations. The table below summarises our standard retention periods by data category.

At the end of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures. Anonymised data may be retained indefinitely for aggregate statistical purposes as it can no longer be used to identify any individual.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way r bajie handles your personal data, please contact our privacy support team using the details below. We are committed to responding to all privacy-related enquiries promptly and transparently.

8.1 How to Contact Us

You may contact the r bajie privacy team by email at [email protected] using the subject line "Privacy Query" or "Data Rights Request". Please include your full name, registered email address, and a clear description of your query or request so that we can assist you as efficiently as possible.

Our support team is available 24 hours a day, seven days a week. All privacy queries are handled by trained staff with access to our data processing records. We aim to acknowledge all privacy queries within 5 business days and to provide a substantive response within 30 calendar days.

8.2 Updates to This Privacy Policy

r bajie reviews this Privacy Policy periodically and reserves the right to update it at any time. Material changes to the Policy — such as changes to the categories of data we collect, the purposes for which we process it, or the third parties with whom we share it — will be communicated to registered Players via email to the address registered on your account. The updated Policy will be published on this page with a revised effective date. Your continued use of the r bajie platform following notification of a material change constitutes acceptance of the revised Policy.

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all prior versions of the r bajie Privacy Policy.