Responsible Gaming at r bajie — Play Smart, Stay Safe

At r bajie, responsible gaming is not a compliance checkbox — it is a founding principle that shapes how we design our platform, how we train our support teams, and how we engage with every Player in Bangladesh. We believe that the long-term health of our community depends on Players feeling safe, respected, and genuinely in control of their gambling activity at all times.

Gambling is a form of entertainment, and for the vast majority of our Players it remains exactly that — an enjoyable way to experience cricket betting, live casino games, premium slots, and fishing games. However, r bajie acknowledges that for a minority of individuals, gambling can develop into a pattern that causes personal, financial, or emotional harm. Our Responsible Gaming Programme exists to identify those individuals early, equip them with practical tools, and connect them with professional support before problems become serious.

Every feature described on this page is available to all registered r bajie Players free of charge. There are no fees, no waiting periods for setting restrictions, and no penalties for choosing to limit or pause your play. If anything, we actively encourage Players to use these tools — not because we assume there is a problem, but because having firm boundaries in place is simply good practice for anyone who gambles online.

Our responsible gaming policies apply equally across all product verticals — whether you are betting on a BPL match, spinning premium slots, or enjoying live casino tables with Evolution Gaming. The protections described on this page are platform-wide and cannot be bypassed by switching between game types.

r bajie provides a comprehensive suite of account-level protection tools that give you direct control over how much you spend, how long you play, and how frequently you engage with the platform. All tools are accessible from the Account Settings section of your r bajie dashboard after logging in.

Deposit Limits

Deposit limits allow you to cap the total amount you can deposit into your r bajie account over a defined time period. You can set separate limits for daily, weekly, and monthly deposit totals. For example, you might set a daily limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳20,000. Once a limit is reached, the system will prevent any further deposits until the relevant period resets.

Reducing or removing a deposit limit takes effect immediately. Increasing a deposit limit, however, requires a mandatory 24-hour review period before the higher limit comes into force — this cooling-off window is intentional and designed to prevent impulsive decisions made during a losing streak.

Session Time Limits

You can set a maximum session duration after which your account will be automatically logged out. Session limits can be configured in 30-minute increments up to a maximum of 8 hours per sitting. Once your session time is exhausted you will need to log back in, at which point a summary of your session activity — including time played and net balance change — will be displayed.

Wager / Stake Limits

For Players who prefer fine-grained control, r bajie also offers individual wager limits — maximum bet sizes per round or per market. This is particularly useful for slots and live casino players who want to prevent chase-betting behaviour during a session.

Self-Exclusion is the most powerful tool available to Players who feel their gambling has become, or is becoming, a problem. When you self-exclude from r bajie, your account is closed and access to the platform is blocked for the full duration of your chosen exclusion period. This is not the same as a temporary Time-Out — a self-exclusion is a firm commitment and cannot be reversed before the exclusion period ends.

Available Self-Exclusion Periods

• 6 months — recommended as a minimum for Players experiencing early signs of problem gambling
• 1 year — suitable for Players who have identified gambling as a recurring problem
• 2 years — for Players seeking a sustained break to address underlying issues
• 5 years — for Players who want a long-term commitment to abstinence
• Permanent / Indefinite — for Players who wish to permanently close their r bajie account with no option of return

How to Request Self-Exclusion

1. 1
   Log in to your r bajie account Access your account dashboard using your registered credentials.
2. 2
   Navigate to Responsible Gaming settings Go to Account Settings and select the Responsible Gaming tab to access self-exclusion options.
3. 3
   Select your exclusion period Choose the duration that is right for your situation. If you are unsure, our support team can help you decide.
4. 4
   Confirm your request Self-exclusion takes effect immediately upon confirmation. You will receive an email acknowledgement at your registered address. Any pending withdrawals of funds already in your account will be processed normally.
5. 5
   Seek additional support if needed Self-exclusion is most effective when combined with professional counselling or peer-support resources. See the Support Resources section below for guidance.

Problem gambling develops gradually and is often difficult to recognise from the inside. Many Players who develop an unhealthy relationship with gambling describe it as feeling like a normal part of their routine long before they realised the scale of the issue. Awareness is the first — and most important — step toward getting help.

The following warning signs may indicate that gambling has moved beyond entertainment and into problematic territory. These signs are not a formal diagnosis but are widely recognised indicators used by gambling support professionals globally.

• Spending more money on gambling than you originally planned, or chasing losses by depositing additional funds after a losing session.
• Gambling with money that was set aside for essential expenses such as rent, bills, groceries, or family needs.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Feeling irritable, anxious, or restless when you are unable to gamble, or when you try to cut down your gambling activity.
• Using gambling as a way to escape stress, depression, financial problems, loneliness, or emotional pain.
• Borrowing money from friends, family, or financial institutions in order to fund gambling activity.
• Repeatedly trying and failing to set limits on your gambling or to stop gambling altogether.
• Neglecting work, academic studies, family responsibilities, or personal health because of time spent gambling.
• Thinking about gambling constantly — planning your next session, reliving past wins or losses, or calculating how to recover previous losses.

The following questions are adapted from internationally recognised problem gambling screening tools. Answer honestly — this questionnaire is for your own awareness only. If you answer "yes" to three or more of the questions below, we strongly encourage you to reach out to our responsible gaming team or an independent support organisation.

r bajie strictly prohibits access to, and use of, its platform by any person under the age of 18 years. This policy is absolute and non-negotiable. Online gambling is a legal adult activity and r bajie is committed to ensuring that minors in Bangladesh cannot access our services under any circumstances.

Age Verification at Registration

All new r bajie accounts are subject to age verification as part of the standard KYC (Know Your Customer) process. During the verification process, we may request a copy of your National Identity Card (NID), passport, or other government-issued identity document confirming your date of birth. Accounts that cannot verify age will be suspended pending documentation, and any account found to belong to a person under 18 will be permanently closed with all balances forfeited.

Advice for Parents and Guardians

If you share a device with a minor, we strongly recommend taking the following precautions to prevent underage access to r bajie and other gambling platforms:

• Never save your r bajie login credentials in a browser or password manager on a shared device.
• Always log out of your r bajie account when you have finished playing, particularly on smartphones and tablets accessible to children.
• Use parental control software to restrict access to gambling websites on devices used by minors. Well-known tools include Net Nanny, Qustodio, and Bark — all of which support gambling-category filtering.
• Talk openly with young people in your household about the risks of gambling and the importance of the 18+ age restriction.

Reaching out for help is a sign of strength, not weakness. If you or someone you know is struggling with problem gambling, there are a number of professional support resources available. r bajie actively encourages Players to seek external support in addition to using the in-platform tools described on this page — professional counsellors and peer support groups can offer perspectives and assistance that go well beyond what an online gaming platform can provide.

General Guidance for Seeking Help

• Talk to someone you trust. Sharing your concerns with a family member, close friend, or trusted colleague is often the most important first step. You do not need to manage this alone.
• Contact a mental health professional. A psychologist or counsellor with experience in behavioural addiction can provide structured, evidence-based support tailored to your specific situation.
• Use r bajie's in-platform tools immediately. If you recognise signs of problem gambling right now, set a deposit limit or activate a self-exclusion before closing this page. Taking action now — even a small step — matters.
• Speak to our support team. r bajie's responsible gaming agents are available 24 hours a day, 7 days a week. They are trained to listen without judgement and to help you access the right tools for your situation.

Practical Steps You Can Take Right Now

1. Log in to your r bajie account and set a deposit limit that reflects what you can genuinely afford.
2. Enable Reality Check reminders so you are alerted every 30 to 60 minutes during sessions.
3. Review your recent transaction and gaming history in your account dashboard to get an honest picture of your recent activity.
4. If you feel you need a break, activate a Time-Out — even 24 hours away from the platform can provide valuable perspective.
5. If you believe gambling has become a problem, request a Self-Exclusion immediately and seek professional support.

r bajie's dedicated responsible gaming team is available around the clock to assist Players who have concerns about their gambling behaviour, wish to set account restrictions, or need guidance on accessing external support services. All responsible gaming enquiries are handled with complete confidentiality by trained staff.

You can reach our responsible gaming team by emailing [email protected] with the subject line "Responsible Gaming Support". Please include your registered name and email address so we can locate your account and respond as efficiently as possible. We aim to respond to all responsible gaming enquiries within 2 hours during peak times and within 30 minutes during quieter periods.

Our Live Chat service — available directly on the r bajie platform — also connects you to a trained responsible gaming agent. If you initiate a chat and mention that you are contacting us about responsible gaming or problem gambling, your conversation will be escalated to a specialist agent immediately.